Orders are generally fulfilled within 48 hours of placement, however fulfillment time is not guaranteed.
Delivery times are estimated by carrier based on drop off at chosen shipper. Estimated days shown are in shown in business days. Please note, due to the hours of carrier operations, orders placed on the weekends generally will not ship until Monday.
International shipping rules please read
FOR EU Customers only. International returns are allowed within same parameters but with the following limitations. All international shipping and return shipping costs are responsibility of the customer. ALL International taxes and duties are fully non-refundable as they are in possession of the country of recipient. Any returns shipped back will not include this taxes and duties charged at time of order.
ALL OTHER INTERNATIONAL ORDERS OUTSIDE OF EU ARE FINAL SALE.
If your order is time sensitive we recommend choosing next day or overnight FedEx or UPS shipping at checkout. This being said, we are unable to control variables within UPS, FedEx, or USPS. RLT cannot assume responsibility for carrier deliveries.
If you are traveling or staying at a hotel please make sure you leave ample time for package delivery. If you have already departed before its arrival you will not be refunded for the order.
In cases of theft or lost insurance claims can be made. Claims required written affidavit and are subject to validity of claim. Cases of fraud will be directed to proper channels for investigation. Claims for reimbursement can take up to 30 business days from when claim was submitted.
