FAQ – RLT

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FAQ

Where can I find you? Our flagship location is located at 7607 Beverly Boulevard, Los Angeles, CA 90036. Our Montecito location is at The Post, 1809 E Cabrillo Blvd Suite C, Santa Barbara, CA 93108. We are open every day from 11 AM to 6 PM.

When will my order ship? Please allow 24-48 hours for order processing. Please note carrier shipping times are estimates and cannot be guaranteed.

Do you do holds? In an effort to create an equitable and fair shopping experience for everyone we are unable to do holds in person or online. We appreciate your understanding!

Can you help me find vintage denim? We are more than happy to help you in person with your denim search! If you are in Los Angeles, please come visit us in store. Online we do our best to provide a range of vintage Levi's for our customers, but we are unable to take personal requests at this time. In general with vintage Levi's we recommend you size up at least 3 sizes from your modern denim size.

The vintage piece I love is sold out - will you have another? We understand how disappointing this can be! Due to the unique nature of our vintage products, they are all one of a kind. We hope there is something else you find and love!

When will an RLT piece be restocked? The RLT collection is manufactured in limited runs - if you have specific questions regarding a restock please contact us directly at info@shoprlt.com.

When do in-store restocks happen? All the time! To best stay up to date we recommend you follow our IG @shop_rlt or just come on by!

Returns and Refunds

Please email returns@shoprlt.com to initiate a return.

RLT accepts domestic returns on any unworn RLT collection items within 7 days after delivery. Items must be returned in original packaging. After one week, all sales are final. Vintage items are sold as is and are final sale with no return. We are unable to accommodate exchanges at this time. If you would like a different size of a piece we suggest returning and reordering.

Customer is responsible for any shipping costs associated with returns. Items must be shipped to specific location provided. Smart mailbox deliveries are not allowed at this time.

International orders are currently final sale unless damaged during shipping.

Please make sure the item(s) you wish to return is in its original condition, unwashed and without wear, stains, deodorant and/or makeup. If any is present we will be unable to approve your return and issue a refund. Once return has been received and quality checked, customer will receive a refund to original payment minus shipping costs. Due to hygienic standards, we are unable to accept returns on RLT Collection earrings.

*Online returns must be initiated within 7 days of receiving items. Items being returned and exchanged must be mailed out within 2 business days of initiated return.